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    Customer Service

    Place your order via the Kendall Hunt website or:

    Call Customer Service directly:  800.228.0810 or 563.589.1000
    K-12 Products:  800.770.3544  
    KH Professional Products:  800.338.8290
    Hours of operation:  7:30 a.m. - 5:00 p.m.  Central Time (Monday - Friday)

    E-mail:  orders@kendallhunt.com
    FAX:  800.772.9165 or 563.589.1046

    Mail: Kendall Hunt Publishing Company
    Attn: Customer Service Department
    4050 Westmark Drive, P.O. Box 1840
    Dubuque, IA 52004-1840

    Prices and Terms:  Prices are subject to change without notice. To confirm prices, please call 800.228.0810 prior to placing your order. Payment terms are net 30 days, F.O.B. Dubuque, Iowa if a credit limit has been established.  If you are placing your first order with Kendall Hunt and would like to establish a credit line, please download the credit application HERE, fill it out, include credit references and your tax exempt certificate (if applicable), and mail it to the address above or fax to the number above.  

    Individual Orders:  All individual orders must be prepaid by check, money order, bank transfer or credit card. We accept Master Card, Visa, or American Express. You must include your card number, cardholder's name, expiration date and the 3 or 4 verification digit in order for us to process your order via a credit card.  Orders placed on the website must be paid by credit card.  Orders are subject to sales tax in the states listed under the heading "Sales Tax." Freight charges are listed under the heading "Freight Charges."

    Sales Tax:  Kendall Hunt is required to collect sales tax in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming and Canada (GST).  This list of sales tax states is subject to change at any time. 

    All orders placed on our web site are subject to sales tax.  If your school/organization is exempt from sales tax, fax or mail the purchase order with your exempt certificate to Kendall Hunt Publishing Company. 

    *Sales tax on FREIGHT will be charged where applicable. 

    Regulations for Sales Tax Exempt Certificate Use:   You must provide an exemption certificate before making tax-exempt purchases.  Exempt certificates are to be used solely by the organization for their exempt purposes and the purchase must be made from the organization's funds.  Purchases made by an individual on behalf of the organization are taxable, even if the individual will be reimbursed by the organization. 

    Gift Orders:  We will be happy to include a brief personal message on the packing slip that is included inside of the box.  There is no extra charge for this service.  The price that you are paying for the item will not print on the packing slip.  

    Back Order Policy:  Out of stock items are automatically placed on backorder and charged to your account upon shipment. Freight charges will be added to each invoice at the time of shipment.  If an item is back ordered, you may call our Customer Service Department at 800.228.0810 to determine an availability date or to cancel the back order balance prior to shipment. If we do not hear from you, we presume that you are willing to wait for your merchandise and will pay individual freight charges for each shipment.  You may also supply a cancellation date with your purchase order if you no longer wish to receive material after a specific required date. 

    Shipping:  We fulfill most orders within 48 hours of entry into our automated order processing system.  Orders are not shipped on weekends or on holidays.  Shipping times vary based upon the shipping method chosen.

    Future shipments:  If you wish to have your order shipped at a future date, we will hold your order in our system until the date requested.  You will be billed for the product when the order leaves our Distribution Center.  

    For all orders, please supply a valid street address.   Do not supply a post office box number as most shippers cannot deliver to a P.O. Box.  If shipping instructions are not provided, we determine the most appropriate method and ship accordingly. Please include the telephone number and name of the person to be contacted for delivery instructions.

    Freight Charges (Contiguous U.S. Only):  Orders will be assessed a ground freight charge which will be added to your invoice. Rush delivery is available for an additional charge. Contact our Customer Service Department 800.228.0810 regarding the cost to ship overnight or 2nd day air.  For delivery outside the contiguous U.S., please see the instructions further below.

    Your order will be shipped within the contiguous U.S. via UPS Ground. Shipping Rates:

    Value of Order         Freight Cost 
    $   0.00 - $ 25.00   =   $ 6.00
    $ 26.00 - $ 50.00   =   $ 7.00
    $ 51.00 - $ 75.00   =   $ 8.00
    $ 76.00 - $100.00  =   $ 9.00
    $101.00 - $150.00  =  $11.00
    $151.00 - $200.00  =  $13.00
    $201.00 - $300.00  =  $15.00
    $301.00 - $450.00  =  $17.00
    $450.00 - see "Bulk Orders"

    Bulk Orders:  Freight charges are calculated on bulk orders by the weight of the shipment and the distance it is being shipped. On bulk orders we suggest that you estimate freight at 10% of your order total, however, actual published freight charges will be added to your invoice.  Inside Delivery or special requests such as a lift gate requirement on bulk shipments will be assessed an additional charge.

    Shipping to Alaska, Hawaii, Puerto Rico, Virgin Islands, APO or FPO, Canada or Internationally:  Kendall Hunt Publishing Company ships merchandise worldwide. You may order directly from Kendall Hunt Publishing via our website at www.kendallhunt.com, fax 800.772.9165 or 563.589.1046. Prepayment prior to shipping must be made in U.S. funds. Orders will be shipped the most economical method (8-10 weeks for delivery).  If you prefer a faster (more expensive) shipping method, please indicate that in the comment field when ordering.  Freight charges will be based on package size, weight, destination, order value and delivery time.

    Contact Information:
    College/Kendall Hunt Professional Products:  Karen Berger at kberger@kendallhunt.com
    K-12 School Products: Julie Bassler at jbassler@kendallhunt.com 

    Confirming Orders:  If you placed your order by phone, fax or internet, DO NOT mail a confirming order.  If your school or business requires you to send a confirmation, you must mark the order as "Confirming Order, DO NOT Duplicate."   Unless your confirming order is marked clearly, you will be responsible for return freight charges if the order is duplicated.

    Damaged Product:  Inspect your order immediately upon arrival.  If an item reaches you in damaged condition, save the shipping carton and notify Kendall Hunt at once. Do not return damaged merchandise until you receive our instructions to do so. This is necessary to facilitate a freight claim. All claims on damaged/defective material must be made immediately upon receipt of the order (30 days or less) by contacting the Customer Service Department at 800.228.0810 or e-mail orders@kendallhunt.com.

    Missing or Defective Product:  Call 800.228.0810 or e-mail orders@kendallhunt.com to report any problem with your order.  Be sure to thoroughly unpack your order and inspect all products, then have your packing slip or order number available when you call.  Claims must be made within 30 days.

    Returns Policy Effective February 1, 2010
    Kendall Hunt Publishing Company always strives to ensure customer satisfaction with our products and services. Should you need to return products, please follow these guidelines:

    • All returned product must be carefully packaged and arrive at Kendall Hunt Publishing Company in resalable condition.
    • To receive credit product must be unmarked, unstamped, un-stickered, unscratched, with no bent corners or torn covers.
    • Pre-Packaged bundles must be in the original and unbroken shrink wrap.
    • Software packaging seals must not be broken.

    Returnable items:  Standard and Custom Published Titles

    • 6 months from invoice date:  Bookstores, Schools, Associations, Professional Organizations, College Departments, Professors/Educators  
    • 1 month from invoice date:  Individual Purchasers, Home Schools, Libraries   

    Non-returnable items:  

    • Digitally delivered product
    • Print-on-Demand titles
    • PreK-12 Book Distributors

    Advance Return Authorization is required for all returns. Return authorization may be obtained via:

    Phone: 800-344-9031
    Fax:     563-589-7032
    Email:  returns@kendallhunt.com 

    Return instructions, including a Return Merchandise Authorization (RMA) number, will be forwarded to you upon approval. This RMA number must be placed on the exterior of each package being returned. 
     

     

  • Customer Service