Join the Kendall Hunt team!
At Kendall Hunt our products, technology, and markets have
evolved through the years, yet one thing has remained constant--it's our people
and the dedication to our work that make us stand out from the rest.
Why are we so dedicated? Maybe it's the satisfaction of
doing important work, maybe it's the challenges and the rewards of working in an
ever-changing industry, or, maybe it's because we've found just the right mix of
all these thing and it makes Kendall/Hunt a great place to work. Come find out
Kendall Hunt offers a comprehensive benefits package,
training, and a competitive salary. Kendall Hunt is An Equal Opportunity
Provide 1st level customer support via phone, chat and other social media tools to assist first-time product users or customers experiencing problems using our on-line products (i.e., purchasing on ecommerce, registering on websites or in classes, password resets, activation codes, etc.). Enter customer orders and updates CRM with information based on support issues handled.
Demonstrated proficiency using apps on computers, tablets, and smartphones, as well as using social media tools such as Facebook, Twitter, Google+, etc. Prior customer support experience, attention to detail and accuracy, ability to multi-task and strong verbal and written communication skills also essential. This position is based in Dubuque, Iowa.
We’re currently seeking the right person to provide support, answer questions and resolve problems for instructors and students using our customized web products. Maintains effective customer relationships by providing ongoing customer support to instructors and students with questions or problems using our web products. Primary responsibility is regularly handling telephone inquiries and responding to e-mail inquiries. May assist in maintenance of existing projects or testing and proofing of site functionalities.
We’d like to hear from you if you’re proficient using programs on computers, tablets and smart phones and have prior customer support experience. Professionalism, attention to detail and accuracy, proficiency using Internet programs, word processing and spreadsheets, as well as demonstrated problem solving skills and strong verbal and written communication skills are also essential. This position is based in Dubuque, Iowa.
This position will be based in the Cincinnati, OH area, with a sales territory covering Kentucky and Southern Ohio. We offer salary plus bonus potential, full benefit package, comprehensive training program, company car, expense account and the opportunity to work from home. Responsibilities include new project and business acquisitions, servicing existing accounts, author management, and coordinating and forecasting publishing schedules. Approximately 40% travel required during academic school year.
Qualified candidates must be able to document past sales successes and have excellent presentation, communication, critical thinking, problem solving and organizational skills. Degree and prior sales experience required. Valid driver’s license also required.
Submit your resume and salary requirements via email to:
Or mail to:
Human Resources Department P.O. Box 1840 Dubuque, IA 52004-1840 Phone: (563) 589-1000