Readings and Case Studies in Mediation

About the Contributors

1. Introduction – Jerry Bagnell
2. Getting Started as a Mediator – Noa M. Broder
3. The Most Essential Mediator Skill: Effective Questioning – Merri L. Hanson
4. Mediating Staff Disputes at a Large State University – Jessica Katz Jameson
5. Conflict Coaching in the Federal Workplace: Is It Beginning to Eclipse Mediation? – Cynthia Mazur
6. Divorce Mediation: Resolving Issues of Parents’ Property and the Custody of Their Children – Jerry Bagnell
7. Victim Offender Mediation – Lawrie Parker
8. Mediation for the Department of Social Services: Facilitated Child and Family Team Meeting – Amanda Jordan-Brainard
9. Mediating Student Disputes in Higher Education – Catherine S. Powell
10. The Process of Mediation in Gang Disputes – Bruce C. McKinney
11. Faith-Based Disputes and Mediation Intervention – William D. Kimsey and Sallye S. Trobaugh
12. Business Disputes – Jerry Bagnell with Aubrey Waddell
13. Transformative Mediation and United States Postal Service – Julius Z. Frager
14. Conclusion – Bruce C. McKinney