Open for Business: Fundamentals for Today's Business
Edition: 2
Copyright: 2023
Pages: 370
Edition: 2
Copyright: 2023
Pages: 400
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Open For Business: Fundamentals for Today’s Business is written by educators with both corporate and academic experience. This introductory level business textbook provides all of the necessary information in an easy to read and retainable format.
Written in an easy to read format, Open For Business: Fundamentals for Today's Business focuses on corporate scenarios and applications that provide readers with practical, usable advice in addition to high-end concepts and theories.
Available in print and eBook formats, Open For Business: Fundamentals for Today's Business:
- Is practical! The book explains business basics through examples and practical advice so students can start using learned concepts right away.
- Is logical! The text provides a logical introduction to business; basic concepts that can build on one another and lead to more advanced business concepts or be used as independent units.
- Is student friendly! Learning Objectives and Opening Story vignettes introduce the reader to important concepts they will encounter in each chapter.
- Is accessible! A running glossary in the margin provides the reader with easily accessible material.
- Gauges comprehension! Chapter Summaries, Review Questions, Discussion Questions, and References reinforce the concepts learned and encourage readers to test their comprehension of concepts.
Section 1 Introduction
Chapter 1 Foundations of Business
Learning Objectives
Opening Story
What Is Business?
Factors of Production
The Changing Nature of Business
The Basis of Our Free Market System
Open for Business in the Real World
Looking Ahead
Chapter Summary
Review Questions
Discussions Questions
Key Terms
Works Cited
Chapter 2 Forms of Business Ownership
Learning Objectives
Opening Story
Introduction
Sole Proprietorship
Advantages of Sole Proprietorships
Disadvantages of the Sole Proprietorships
Independent Contractors – One-Person Companies
Partnerships
Advantages of Partnerships
Disadvantages of Partnerships
Different Types of Partnerships
Corporations
Advantages of a Corporation
Disadvantages of a Corporation
Corporate Ownership
Different Types of Corporations
Other Forms of Business
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Chapter 3 Business Law
Learning Objectives
Opening Story: Legalzoom
Introduction
General Business Law
Federal Permits?
Licensed, Bonded, insured
Federal and State Laws on Advertising
Federal and State Laws on Privacy, Telemarketing, and Email Marketing
Federal and State Laws on the Environment
Additional Federal and State Laws
Company Transactions and Competition
Kickbacks and Bribes
Collusion, Antitrust, and Anticompetitive Behavior
The Uniform Commercial Code (Ucc)
Contracts and Liability
Types of Contracts
Contract Requirements
Liability for Breach of Contract
Labor Laws
The Decision Process
Hiring People
Compensation and Benefits
Health and Safety
Tax, Accounting, and Bankruptcy Laws
Tax Considerations
Accounting Principles
Bankruptcy Situations
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Chapter 4 Ethics
Learning Objectives
Opening Story
Introduction
Business Ethics – Managing Ethical Dilemmas at Work
Corporate Social Responsibility
Open for Business in the Real World
Review Questions
Discussion Questions
Class Activity
Key Terms
Works Cited
Section 2 People
Chapter5 Leadership and Performance Management
Learning Objectives
Opening Story
Introduction
Leadership
Elements of Leadership
Leadership Styles
Planning
Performance Management
Management Tools
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Works Cited
Chapter 6 Human Resource Management
Learning Objectives
Opening Story
Introduction
Human Resource Functions
Human Resource Forecasting
Recruitment
Key Considerations
Selection
Orientation, Training, and Development
Retention and Motivation
Appraise
Corrective Action and Separation
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Chapter 7 Organizational Structure
Leaning Objectives
Opening Story
Introduction
Organizational Structure
Types of Organizational Structure
Organizational Chart
Drivers of Organizational Structure and Change
Open for Business in the Real World
Review Questions
Discussion Questions
Key Terms
Chapter 8 Economics
Learning Objectives
Opening Story: the Fed
Introduction
Basic Economic theory
Production Possibilities Curve
Economic Systems
Factors of Production
Economic Prosperity
Macroeconomics Versus Microeconomics
Supply and Demand
Drawing the Demand Curve
Drawing the Supply Curve
Supply and Demand in Balance
Shifting the Demand Curve
Shifting the Supply Curve
Competition
Perfect Competition
Monopolies
Monopolistic Competition
Oligopolies
Government Involvement
Public Goods
Externalities
Business Cycles
Macroeconomics
Economic Growth
Price Stability
Full Employment
Fiscal Policy
Monetary Policy
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Section 3 Business Processes
Chapter 9 Marketing
Learning Objectives
Opening Story: Geico insurance
Introduction
Marketing Your Products and Services
Competitive Advantage
Total Product offer
Product Line, Product Mix
Four P’s of Marketing
Product
Price
Place
Promotion
A Few More P’s
Packaging
Positioning
People
Selling to Businesses Versus Selling to Consumers
Business to Consumer (B2c)
Business to Business (B2b)
Push Versus Pull Marketing
The Marketing Utilities
Putting It All together to increase Sales
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Chapter 10 Production and Operations Management
Learning Objectives
Opening Story
Introduction
The Production Process
Location – Location – Location
The Technology Decision
Functions of a Production Managers’ Job
Types of Layouts Include
The Question of Quality
The Importance of Sustainability
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Chapter 11 Global Supply Chain
Learning Objectives
Opening Story: Odw Logistics
Introduction
Global Supply Chain
Supply Chain Management (Scm)
Outsourcing
Operations Planning
Cost Considerations
Business Partnerships
Logistics
Basic Logistics Concepts: Warehousing and Flows
Third-Party Logistics (3Pl)
Information Flows and Erp
Advanced Logistics Concepts: Transportation Terminology
Strategies for Global Markets
Preparing to Go Global
Low-Risk Market Entry
Committing Some Resources to international Markets
High-Risk, High-Reward Market Entry
Business of International Trade
Comparative Advantage
Free Trade
Trade Protectionism
Trade Disputes
Foreign Exchange
Other international Economic Considerations
Open for Business: Global Supply Chain in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Section 4 Business Development
Chapter 12 Product Development and Design
Learning Objectives
Opening Story: 3-D Printing Technology
Introduction
Figuring Out What People Want and Need
Market Research
Collecting Data
Market Segmentation
Product Development and Design
Product Design
Product Adaptation
Pricing Strategies
Break Even Analysis
Determining Pricing
Pricing Objectives
Product Life Cycle
Introduction
Growth
Maturity
Decline
Life Cycle Examples
Bcg Matrix (Or Growth–Share Matrix)
Development Opportunities
Planning Possibilities and Potential Problems
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Chapter 13 Entrepreneurship
Learning Objectives
Opening Story
Introduction
What Is An Entrepreneur?
Characteristics of An Entrepreneur
Other Types of Entrepreneurs
Starting Your Business
Buying a Franchise
Marketing Your Business
Why Differentiating Your Business Is Important
Financing Your Business
Sources of Capital
Resources That Might Help You
Open for Business: Entrepreneurship in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Chapter 14 Information Technology and E-Business
Learning Objectives
Opening Story
Introduction
Information and Data
The Components of An Information System
Information System Types
The Ethical Aspects of Information Technology
Recovering From Data Loss
Electronic Business
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Works Cited
Section 5 Business Control
Chapter 15 Accounting
Learning Objectives
Opening Story
Explain the Importance of Accounting
Accounting Overview
Introduction
Compliance Law
Accounting Professionals
Financial and Management Accounting
Identify the Users of Accounting Information
Explain the Rules That Govern Accounting
Governing Organizations
Accounting Measurements, Concepts, and Principles
Concepts, Principles, and Assumptions
Describe the Accounting Equation and the Functions of Accounting Cycle
The Accounting Cycle
Prepare an income Statement, a Statement of Owner’s Equity, a Balance Sheet, and a Statement of Cash Flow
Sample Financial Statements
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Works Cited
Chapter 16 Financial Management
Learning Objectives
Opening Story
Introduction
Understanding the Functions of Money in Business
Functions of Money
Explain the Importance of the Financial Banking System
The Financial System
Thrift Institutions and Commercial Banks
The Banking System
Compounding interest, Apr, and Apy
Interest-Bearing Accounts
Fdic and Federal Reserve System
Discuss Financial Markets and Investments
Types of Investments
Explore the Impact of a Global Financial System
Explain the Role of Strategic Planning in Financial Management
Describe Strategic Planning
The Strategic Planning Process
Define the Organization’s Vision and Mission Statement
Assess the Organization’s Competitive Position
Set Organizational Goals and Objectives
Create Strategies for Attaining and Sustaining a Competitive Advantage
Develop An Action Plan for Implementing the Strategies
Monitoring the Strategic Plan
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
References
Chapter 17 Risk Management
Learning Objectives
Opening Story
Introduction
Sources of Risk
Poor Management
Legal/Regulatory Environment
Competitive Environment
Unlimited Liability
Dealing With Risk
Avoiding Risk
Reducing Risk
Accepting Risk
Sharing Risk
Health Care—A Special Case
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Class Exercise
Key Terms
Works Cited
Chapter 18 Are You Open for Business?
Learning Objectives
Opening Story
Introduction
Succeeding in Business
Understanding Your Role
Understanding the Goals
Hard Work
Mental Toughness
Customer Service
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Works Cited
Glossary
Index
Dr. Jacobs is Professor of Operations and Supply Management at the University of Dayton where he teaches graduate and undergraduate courses. He has also held positions at Michigan State University, Ohio State University, and Alto University in Finland. He has published numerous influential articles on the topics of product and portfolio complexity, modularity, and supply chain integration in the leading journals of the field. Prior to an academic career and over a span of 15 years, Dr. Jacobs held a variety of positions of increasing responsibility in the professional services industry beginning as an Industrial Engineer at IBM and culminating as Chief Operating Officer at JL Analytical Services. His Ph.D. in Operations and Sourcing Management is from Michigan State University.
Dr. Sherryl Berg-Ridenour is an Assistant Professor of Management at ETBU in Texas where she teaches graduate and undergraduate courses in Management, Organizational Behavior, and Business. Before her family moved to Texas, Sherryl spent the last 12+ years in Southern California at various institutions including eight years at the School of Business at the University of California, Riverside and Azusa Pacific University teaching courses in Management and Business as well as several years in studies abroad. Recent consulting experience include business focused awareness studies, survey research, social media as a measuring tool to gauge student hope, and social entrepreneurial studies with a focus on women in business. Dr. Berg-Ridenour is herself a social entrepreneur with a 501C focused on supporting foster youth in college. She has served as a Regional Director of Business Programs as well as other community focused areas. Prior to academics Dr. Berg-Ridenour worked in sales and marketing in a multinational automotive company. She holds a Ph.D. in Human Organizational Systems, MA in Organization Behavior & Systems, and MA in Behavioral Sciences: Negotiations & Conflict Management.
Dr. Opata Jonathan is a full professor and teaches at Northern Virginia Community College, one of the largest community colleges in the United States, comprised of more than 80,000 students. He frequently contributes to thought leadership in international and regional publications on subjects related to government procurement, public private partnership, emerging economies, supply chain disruption & innovation, and wise pivots. Dr. Opata has been on speaking panels at various major events such as the Australian Government Procurement Conference in Sydney-Australia, the U.S Government Procurement Conference-Washington DC, the U.S Department of Treasury- Bureau of Engraving and Printing, the National Contract Management Association-NCMA, annual meetings of the World Bank Group and International Monetary Fund- Washington DC.
He holds a doctorate degree in Global Operations and Supply Chain Management, masters degree in Operations Management, bachelors in Government Contracts, a chartered member of the Institute of Purchasing and Supply (MCIPS, UK), a Certified Professional in Contract Management (CPCM), a Certified Federal Contracts Manager (CFCM), a Certified Commercial Contracts Manager (CCCM), a Certified Professional in Supply Management (CPSM) and a Fellow of the Chartered Institute of Supply Chain Management (FCISCM).
David is a person who has had many experiences in his professional life. During his corporate career, he held multiple positions in the captive finance arena. Here, he moved through many operational roles before becoming part of a team that started up one company and fixed another. He spent a significant portion of his corporate career recruiting and motivating teams of employees toward a common set of goals. Employees under his span of leadership, at times approached 200. Assets managed were in excess of $5.0 billion.
Additionally, David has and continues to work as an Entrepreneur. In this capacity, he was an award-winning multiple unit franchise owner where he helped others venture into the field of self employment. David also works as an independent consultant where he facilitates for large corporations and leading universities in the areas of Leadership, Empowerment and Team Building.
In addition to business related ventures, David currently works in an area that he is most passionate about; the field of higher education. He holds a BS in Business Administration and a BA in Economics. He earned his MBA with a concentration in Finance and carries even more graduate credits in the fields of finance and accounting. He has taught multiple business-related courses at both the graduate & undergraduate levels for more than 15 years.
David has also been the Dean and Campus Director for a start-up, proprietary university and has led an Adult Degree Completion Program working with college students seeking a degree in Business and Leadership. He has also created an organization for a university which currently operates as a Center for Business and Entrepreneurship.
Corinne has a BS in Marketing from the University of Illinois Urbana-Champaign and an MS in Environmental Management from the Illinois Institute of Technology. She is LEED AP, and was an Ambassador for the Living Building Challenge. She will soon have her doctorate from Anderson University in Entrepreneurship. She teaches Entrepreneurial Marketing, New Business Ventures, Social Entrepreneurship, and Customer Discovery/Professional Selling at Northern Michigan University. Her research interests include Rural Entrepreneurship and Effectuation. She spent the first part of her career in the private sector doing entrepreneurial marketing. She lives in the Upper Peninsula of Michigan on a small hobby farm.
Open For Business: Fundamentals for Today’s Business is written by educators with both corporate and academic experience. This introductory level business textbook provides all of the necessary information in an easy to read and retainable format.
Written in an easy to read format, Open For Business: Fundamentals for Today's Business focuses on corporate scenarios and applications that provide readers with practical, usable advice in addition to high-end concepts and theories.
Available in print and eBook formats, Open For Business: Fundamentals for Today's Business:
- Is practical! The book explains business basics through examples and practical advice so students can start using learned concepts right away.
- Is logical! The text provides a logical introduction to business; basic concepts that can build on one another and lead to more advanced business concepts or be used as independent units.
- Is student friendly! Learning Objectives and Opening Story vignettes introduce the reader to important concepts they will encounter in each chapter.
- Is accessible! A running glossary in the margin provides the reader with easily accessible material.
- Gauges comprehension! Chapter Summaries, Review Questions, Discussion Questions, and References reinforce the concepts learned and encourage readers to test their comprehension of concepts.
Section 1 Introduction
Chapter 1 Foundations of Business
Learning Objectives
Opening Story
What Is Business?
Factors of Production
The Changing Nature of Business
The Basis of Our Free Market System
Open for Business in the Real World
Looking Ahead
Chapter Summary
Review Questions
Discussions Questions
Key Terms
Works Cited
Chapter 2 Forms of Business Ownership
Learning Objectives
Opening Story
Introduction
Sole Proprietorship
Advantages of Sole Proprietorships
Disadvantages of the Sole Proprietorships
Independent Contractors – One-Person Companies
Partnerships
Advantages of Partnerships
Disadvantages of Partnerships
Different Types of Partnerships
Corporations
Advantages of a Corporation
Disadvantages of a Corporation
Corporate Ownership
Different Types of Corporations
Other Forms of Business
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Chapter 3 Business Law
Learning Objectives
Opening Story: Legalzoom
Introduction
General Business Law
Federal Permits?
Licensed, Bonded, insured
Federal and State Laws on Advertising
Federal and State Laws on Privacy, Telemarketing, and Email Marketing
Federal and State Laws on the Environment
Additional Federal and State Laws
Company Transactions and Competition
Kickbacks and Bribes
Collusion, Antitrust, and Anticompetitive Behavior
The Uniform Commercial Code (Ucc)
Contracts and Liability
Types of Contracts
Contract Requirements
Liability for Breach of Contract
Labor Laws
The Decision Process
Hiring People
Compensation and Benefits
Health and Safety
Tax, Accounting, and Bankruptcy Laws
Tax Considerations
Accounting Principles
Bankruptcy Situations
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Chapter 4 Ethics
Learning Objectives
Opening Story
Introduction
Business Ethics – Managing Ethical Dilemmas at Work
Corporate Social Responsibility
Open for Business in the Real World
Review Questions
Discussion Questions
Class Activity
Key Terms
Works Cited
Section 2 People
Chapter5 Leadership and Performance Management
Learning Objectives
Opening Story
Introduction
Leadership
Elements of Leadership
Leadership Styles
Planning
Performance Management
Management Tools
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Works Cited
Chapter 6 Human Resource Management
Learning Objectives
Opening Story
Introduction
Human Resource Functions
Human Resource Forecasting
Recruitment
Key Considerations
Selection
Orientation, Training, and Development
Retention and Motivation
Appraise
Corrective Action and Separation
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Chapter 7 Organizational Structure
Leaning Objectives
Opening Story
Introduction
Organizational Structure
Types of Organizational Structure
Organizational Chart
Drivers of Organizational Structure and Change
Open for Business in the Real World
Review Questions
Discussion Questions
Key Terms
Chapter 8 Economics
Learning Objectives
Opening Story: the Fed
Introduction
Basic Economic theory
Production Possibilities Curve
Economic Systems
Factors of Production
Economic Prosperity
Macroeconomics Versus Microeconomics
Supply and Demand
Drawing the Demand Curve
Drawing the Supply Curve
Supply and Demand in Balance
Shifting the Demand Curve
Shifting the Supply Curve
Competition
Perfect Competition
Monopolies
Monopolistic Competition
Oligopolies
Government Involvement
Public Goods
Externalities
Business Cycles
Macroeconomics
Economic Growth
Price Stability
Full Employment
Fiscal Policy
Monetary Policy
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Section 3 Business Processes
Chapter 9 Marketing
Learning Objectives
Opening Story: Geico insurance
Introduction
Marketing Your Products and Services
Competitive Advantage
Total Product offer
Product Line, Product Mix
Four P’s of Marketing
Product
Price
Place
Promotion
A Few More P’s
Packaging
Positioning
People
Selling to Businesses Versus Selling to Consumers
Business to Consumer (B2c)
Business to Business (B2b)
Push Versus Pull Marketing
The Marketing Utilities
Putting It All together to increase Sales
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Chapter 10 Production and Operations Management
Learning Objectives
Opening Story
Introduction
The Production Process
Location – Location – Location
The Technology Decision
Functions of a Production Managers’ Job
Types of Layouts Include
The Question of Quality
The Importance of Sustainability
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Chapter 11 Global Supply Chain
Learning Objectives
Opening Story: Odw Logistics
Introduction
Global Supply Chain
Supply Chain Management (Scm)
Outsourcing
Operations Planning
Cost Considerations
Business Partnerships
Logistics
Basic Logistics Concepts: Warehousing and Flows
Third-Party Logistics (3Pl)
Information Flows and Erp
Advanced Logistics Concepts: Transportation Terminology
Strategies for Global Markets
Preparing to Go Global
Low-Risk Market Entry
Committing Some Resources to international Markets
High-Risk, High-Reward Market Entry
Business of International Trade
Comparative Advantage
Free Trade
Trade Protectionism
Trade Disputes
Foreign Exchange
Other international Economic Considerations
Open for Business: Global Supply Chain in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Section 4 Business Development
Chapter 12 Product Development and Design
Learning Objectives
Opening Story: 3-D Printing Technology
Introduction
Figuring Out What People Want and Need
Market Research
Collecting Data
Market Segmentation
Product Development and Design
Product Design
Product Adaptation
Pricing Strategies
Break Even Analysis
Determining Pricing
Pricing Objectives
Product Life Cycle
Introduction
Growth
Maturity
Decline
Life Cycle Examples
Bcg Matrix (Or Growth–Share Matrix)
Development Opportunities
Planning Possibilities and Potential Problems
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Chapter 13 Entrepreneurship
Learning Objectives
Opening Story
Introduction
What Is An Entrepreneur?
Characteristics of An Entrepreneur
Other Types of Entrepreneurs
Starting Your Business
Buying a Franchise
Marketing Your Business
Why Differentiating Your Business Is Important
Financing Your Business
Sources of Capital
Resources That Might Help You
Open for Business: Entrepreneurship in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Chapter 14 Information Technology and E-Business
Learning Objectives
Opening Story
Introduction
Information and Data
The Components of An Information System
Information System Types
The Ethical Aspects of Information Technology
Recovering From Data Loss
Electronic Business
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Works Cited
Section 5 Business Control
Chapter 15 Accounting
Learning Objectives
Opening Story
Explain the Importance of Accounting
Accounting Overview
Introduction
Compliance Law
Accounting Professionals
Financial and Management Accounting
Identify the Users of Accounting Information
Explain the Rules That Govern Accounting
Governing Organizations
Accounting Measurements, Concepts, and Principles
Concepts, Principles, and Assumptions
Describe the Accounting Equation and the Functions of Accounting Cycle
The Accounting Cycle
Prepare an income Statement, a Statement of Owner’s Equity, a Balance Sheet, and a Statement of Cash Flow
Sample Financial Statements
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Works Cited
Chapter 16 Financial Management
Learning Objectives
Opening Story
Introduction
Understanding the Functions of Money in Business
Functions of Money
Explain the Importance of the Financial Banking System
The Financial System
Thrift Institutions and Commercial Banks
The Banking System
Compounding interest, Apr, and Apy
Interest-Bearing Accounts
Fdic and Federal Reserve System
Discuss Financial Markets and Investments
Types of Investments
Explore the Impact of a Global Financial System
Explain the Role of Strategic Planning in Financial Management
Describe Strategic Planning
The Strategic Planning Process
Define the Organization’s Vision and Mission Statement
Assess the Organization’s Competitive Position
Set Organizational Goals and Objectives
Create Strategies for Attaining and Sustaining a Competitive Advantage
Develop An Action Plan for Implementing the Strategies
Monitoring the Strategic Plan
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
References
Chapter 17 Risk Management
Learning Objectives
Opening Story
Introduction
Sources of Risk
Poor Management
Legal/Regulatory Environment
Competitive Environment
Unlimited Liability
Dealing With Risk
Avoiding Risk
Reducing Risk
Accepting Risk
Sharing Risk
Health Care—A Special Case
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Class Exercise
Key Terms
Works Cited
Chapter 18 Are You Open for Business?
Learning Objectives
Opening Story
Introduction
Succeeding in Business
Understanding Your Role
Understanding the Goals
Hard Work
Mental Toughness
Customer Service
Open for Business in the Real World
Chapter Summary
Review Questions
Discussion Questions
Key Terms
Works Cited
Glossary
Index
Dr. Jacobs is Professor of Operations and Supply Management at the University of Dayton where he teaches graduate and undergraduate courses. He has also held positions at Michigan State University, Ohio State University, and Alto University in Finland. He has published numerous influential articles on the topics of product and portfolio complexity, modularity, and supply chain integration in the leading journals of the field. Prior to an academic career and over a span of 15 years, Dr. Jacobs held a variety of positions of increasing responsibility in the professional services industry beginning as an Industrial Engineer at IBM and culminating as Chief Operating Officer at JL Analytical Services. His Ph.D. in Operations and Sourcing Management is from Michigan State University.
Dr. Sherryl Berg-Ridenour is an Assistant Professor of Management at ETBU in Texas where she teaches graduate and undergraduate courses in Management, Organizational Behavior, and Business. Before her family moved to Texas, Sherryl spent the last 12+ years in Southern California at various institutions including eight years at the School of Business at the University of California, Riverside and Azusa Pacific University teaching courses in Management and Business as well as several years in studies abroad. Recent consulting experience include business focused awareness studies, survey research, social media as a measuring tool to gauge student hope, and social entrepreneurial studies with a focus on women in business. Dr. Berg-Ridenour is herself a social entrepreneur with a 501C focused on supporting foster youth in college. She has served as a Regional Director of Business Programs as well as other community focused areas. Prior to academics Dr. Berg-Ridenour worked in sales and marketing in a multinational automotive company. She holds a Ph.D. in Human Organizational Systems, MA in Organization Behavior & Systems, and MA in Behavioral Sciences: Negotiations & Conflict Management.
Dr. Opata Jonathan is a full professor and teaches at Northern Virginia Community College, one of the largest community colleges in the United States, comprised of more than 80,000 students. He frequently contributes to thought leadership in international and regional publications on subjects related to government procurement, public private partnership, emerging economies, supply chain disruption & innovation, and wise pivots. Dr. Opata has been on speaking panels at various major events such as the Australian Government Procurement Conference in Sydney-Australia, the U.S Government Procurement Conference-Washington DC, the U.S Department of Treasury- Bureau of Engraving and Printing, the National Contract Management Association-NCMA, annual meetings of the World Bank Group and International Monetary Fund- Washington DC.
He holds a doctorate degree in Global Operations and Supply Chain Management, masters degree in Operations Management, bachelors in Government Contracts, a chartered member of the Institute of Purchasing and Supply (MCIPS, UK), a Certified Professional in Contract Management (CPCM), a Certified Federal Contracts Manager (CFCM), a Certified Commercial Contracts Manager (CCCM), a Certified Professional in Supply Management (CPSM) and a Fellow of the Chartered Institute of Supply Chain Management (FCISCM).
David is a person who has had many experiences in his professional life. During his corporate career, he held multiple positions in the captive finance arena. Here, he moved through many operational roles before becoming part of a team that started up one company and fixed another. He spent a significant portion of his corporate career recruiting and motivating teams of employees toward a common set of goals. Employees under his span of leadership, at times approached 200. Assets managed were in excess of $5.0 billion.
Additionally, David has and continues to work as an Entrepreneur. In this capacity, he was an award-winning multiple unit franchise owner where he helped others venture into the field of self employment. David also works as an independent consultant where he facilitates for large corporations and leading universities in the areas of Leadership, Empowerment and Team Building.
In addition to business related ventures, David currently works in an area that he is most passionate about; the field of higher education. He holds a BS in Business Administration and a BA in Economics. He earned his MBA with a concentration in Finance and carries even more graduate credits in the fields of finance and accounting. He has taught multiple business-related courses at both the graduate & undergraduate levels for more than 15 years.
David has also been the Dean and Campus Director for a start-up, proprietary university and has led an Adult Degree Completion Program working with college students seeking a degree in Business and Leadership. He has also created an organization for a university which currently operates as a Center for Business and Entrepreneurship.
Corinne has a BS in Marketing from the University of Illinois Urbana-Champaign and an MS in Environmental Management from the Illinois Institute of Technology. She is LEED AP, and was an Ambassador for the Living Building Challenge. She will soon have her doctorate from Anderson University in Entrepreneurship. She teaches Entrepreneurial Marketing, New Business Ventures, Social Entrepreneurship, and Customer Discovery/Professional Selling at Northern Michigan University. Her research interests include Rural Entrepreneurship and Effectuation. She spent the first part of her career in the private sector doing entrepreneurial marketing. She lives in the Upper Peninsula of Michigan on a small hobby farm.